Frequently Asked Questions
Everything you need to know about your schleich® fashion experience.
What is the standard shipping timeframe for my order?
Standard domestic shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please use our online portal to generate a prepaid return shipping label.
How do I ensure I am ordering the correct size?
Each product page features a detailed sizing chart with specific measurements. We recommend comparing these measurements against your favorite fitting garments for the best results.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installment payments.
Are your clothing materials sustainably sourced?
Yes, schleich® is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes to ensure our products are as kind to the planet as they are to your wardrobe.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.